Privacy Policy
We value your privacy very highly. Please read this Privacy Policy carefully before using this website (the "Website") which is operated by SRIWellness a DBA of Skin Research Institute LLC, a Limited Liability Company formed in California, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What information we collect and store
We collect and store any and all information that you enter on this Website. We collect and store the following information about you:
Specific piece of information
Name
Where we get this information
- Information submitted by the consumer
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Resolving disputes
- Targeted advertising
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for targeted advertising will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Postal / Shipping address
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
What happens if we don't have the information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible.
Specific piece of information
Billing address
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
What happens if we don't have the information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible.
Specific piece of information
Phone number
Where we get this information
- Information submitted by the consumer
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Recording voice calls
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for recording voice calls will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
IP address
Where we get this information
- Information submitted by the consumer
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Targeted advertising
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for targeted advertising will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Email address
Where we get this information
- Information submitted by the consumer
- Social networks
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Resolving disputes
- Targeted advertising
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for targeted advertising will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Device identifier
Where we get this information
- Information submitted by the consumer
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Targeted advertising
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for targeted advertising will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Alias
Where we get this information
- Information submitted by the consumer
- Social networks
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Information regarding your interaction with our website or application
Where we get this information
- Information submitted by the consumer
- Social networks
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Information regarding your interactions with advertisements
Where we get this information
- Information submitted by the consumer
- Social networks
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Inferences drawn from any other information to create a profile about the consumer
Where we get this information
- Information submitted by the consumer
- Social networks
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
- Enforcing our Terms of Service
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
What happens if we don't have the information
- Our use of your data for analytics will not be possible;
- Our use of your data for enforcing our Terms of Service will not be possible;
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible.
Specific piece of information
Phone Number for SMS
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Marketing and advertising
- Performing services
- Processing or fulfilling orders or transactions
- Providing customer service
- Undertaking activities to verify or maintain the quality or safety of our services or devices
- Verifying customer information
- Contacting you
What happens if we don't have the information
- Our use of your data for marketing and advertising will not be possible;
- Our use of your data for performing services will not be possible;
- Our use of your data for processing or fulfilling orders or transactions will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for undertaking activities to verify or maintain the quality or safety of our services or devices will not be possible;
- Our use of your data for verifying customer information will not be possible;
- Our use of your data for contacting you will not be possible.
With whom we share your information
We do not share your personal information with any third parties other than our payment processor.
How we protect your personal information
We have implemented the following measures to protect and safeguard your personal information:
- Using SSL encryption or other secure technologies when receiving or sending personal information beyond internal networks
- Screening (e.g. performing background checks) all employees with access to personal information
- Requiring our employees to sign confidentiality agreements
- Encrypting laptops, USBs and other portable media
- Implementing and monitoring intrusion prevention and detection systems (e.g. anti-virus software)
- Maintaining up-to-date software and safeguards
- Physically and/or logically separating systems containing personal information from public networks such as the Internet
Sale of your information
We do not sell your personal information.
Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website sets cookies and may use cookies for reasons including, but not limited to:
- Analyzing our Website traffic;
- Analyzing your interactions with advertisements;
- Identifying whether you are signed in to the Website;
- Testing content on the Website;
- Storing information about your preferences;
- Recognizing when you return to the Website.
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
Children's privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.
Analytics programs
This Website uses the following analytics program(s) to collect information about you and your behaviors:
- Facebook Pixel, to track your IP address and identify mobile devices by using cookies so we can deliver relevant advertising.
- Google Analytics
- Microsoft Clarity
- HotJar
To learn how to opt out, please visit the website(s) of the analytics program(s) used.
Information retention
We retain all of the information that we collect until we no longer need the information..
Direct marketing
If you consent, we will use your name and e-mail for e-mail marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Residents of the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for this purpose by emailing us at support@sriwellness.com.
Your rights
Depending upon where you reside‚ you may have the following rights with regard to your personal information:
The right to access the personal information that we hold about you.
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
The right to ask us to transmit your personal information that we have collected on you to another provider, where technically feasible.
The right to request that we amend any of the information that we have collected about you.
The right to withdraw your consent to the processing of your personal information.
The right to request that we restrict the processing of your personal information.
The right to request that we delete some or all of the personal information that we have collected about you.
The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.
The right to opt out of the use of your personal information for purposes of direct marketing.
The right to opt out of sales of your personal information.
The right to opt out of tracking of your location.
The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that could produce legal or similarly significant effects concerning you.
Applies To
Residents of Quebec, the European Union and/or the European Economic Area and the United Kingdom
The right to opt out of the use of your personal information for automated decision making purposes.
Applies To
Residents of Quebec, the European Union and/or the European Economic Area and the United Kingdom
Exercising your rights
You may exercise the rights specified above by submitting a consumer request to:
Jeff Monahan
General Counsel
jeff@monahanlegal.com
310-499-4493
USA
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
- Name
- Postal / Shipping address
- Email address
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial
Accountability
The following person is accountable and responsible for our privacy practices and procedures:
Jeff Monahan
General Counsel
310-499-4493
jeff@monahanlegal.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376. Residents of Quebec may also lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741.
Location of data processing
All data processing activities undertaken by us take place in California.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Questions
If you have any questions about this Privacy Policy, please contact us at support@sriwellness.com.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website.
Refund Policy
99-Day Money Back Guarantee
Your happiness is a top priority at the SRILabs. If you’re not 100% happy with your purchase for any reason at all, you’re able to receive a refund within 90 days of your purchase. If you’re not happy with your SRI products, all you have to do is return it within 90 days of your order date. To ensure you get your refund processed successfully, you must include an RMA #.
Here’s a clear breakdown of the return process:
1. Call us at 1-800-958-1094 or send an email to: Support@srilabs.com to start the return process — within 99 days of placing your order.
2. From here, one of our award-winning Customer Success Team members will provide the two things you need to process your return — your return authorization number (RMA#) and the mailing address to the proper Authorized Return Center.
3. Send your product back to the address provided with the RMA # and you will receive your refund.
Please note: You are responsible for paying for the shipping + handling fee associated with shipping the product back to the Authorized Return Center.
Your Information is Secure - All online orders are 100% secure. We do not share your personal information without your explicit consent.
Customer Satisfaction is Our #1 priority
18-Month Warranty
We conducted extensive research and development so we know SRI Products are high-quality that will last you for years, but we still give our customers a one-year warranty in case anything happens!
If you experience any technical issues with your blow dryer, we’ve got your back with a 1-Year Warranty.
We aim to make this process as simple as possible with transparent details and directions should you have to activate your warranty.
Here’s a clear breakdown of the warranty process:
1. All manufacturing defects and technical issues are covered if your blow dryer stops working.
2. Once you contact our customer success team, they’ll provide a return authorization number (RMA#) and the address of the proper Authorized Return Center to ship the product back.
3. Ship the product back to the Authorized Return Center address provided and receive your new product soon after!
Please note: You will be responsible for a restocking fee — but we’ll cover the shipping & handling fees needed to get your defective product to the proper Authorized Return Center. If you have any questions or concerns throughout any part of the process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Hours:Support@srilabs.com
Toll Free Number: 1-800-958-1094
Mon - Fri: 6am-6pm Pacific Standard Time
Sat: 8am - 5pm Pacific Standard Time
Sun: 8am - 5pm Pacific Standard Time